7719 - 27th Avenue NW
Seattle, WA 98117

Recent Professional Experience

The Walt Disney Company (TWDC)
Mar 2007 - Present 
Seattle, Washington
Senior Technical Writer

Communication and Content Strategy
  • Developed and managed strategic communications plans, tactics, content solutions, and strategies.
  • Managed, curated, and promoted strategic marketing content for enterprise-wide Disney website.
  • Developed tactical communications content across a variety of channels, including online articles, surveys, video scripts, video shoots/interviews, and social business technology postings.
  • Used social business technologies and other channels to drive collaborative engagement and exchange information with key stakeholders and across internal communities.
  • Created customer-focused storyboards and narratives that define and enhance the user experience.
    Technical Communication
  • Developed content solutions, created SharePoint sites, and performed role of content curator.
  • Created community online Help environments and content strategies for Disney ad system.
  • Developed process workflows, flowcharts, procedures, and business improvement initiatives.
  • Constructed content storyboards and curriculum material for training collateral and deliverables.
  • Gathered metrics for online Help traffic and provided feedback and critical analysis.

    Writing Consultant/Independent Contractor

    Sep 2005 - Dec 2006
    Auckland, New Zealand
    Freelance Writer/Editor

    Waitakere City Council (Mar 2005 - Oct 2006)
  • Developed online end-user system and process documentation for large software implementation.
  • Developed process workflows, flowcharts, procedures, and business improvement initiatives.
  • Helped devise content strategies for training materials and created hundreds of flowchart image maps.

    Right Hemisphere Ltd (Sep 2005 - Mar 2006)
  • Developed online Help and end user documentation for company product lines and deliverables.
  • Prepared and maintained product summaries, getting started guides, and training material.
  • Developed content and written material describing patented 3D Graphics technology.

    Writing Consultant/Independent Contractor

    Nov 2002 - Aug 2005
    Seattle, Washington
    Freelance Writer/Editor

    Boeing Corporation (Sep 2004 - Aug 2005)
  • Developed requirements, processes, and content for 787 program documentation and internal Web sites.
  • Developed content, layout, and overall vision for several group and department SharePoint team sites.

    Ascentium Corporation (Mar 2004 - Sep 2004)
  • Developed technical and marketing collateral, including case studies and other competitive material.
  • Performed research and conducted interviews worldwide regarding SharePoint Products and Technologies.

    Independent Contractor (Nov 2002 - Feb 2004)
  • Created and developed product documentation and online Help for a medical imaging and device company.

    xSides Corporation
    May 2000 - Oct 2002 
    Seattle, Washington
    Lead Technical Writer

  • Researched, wrote, and edited company manuals, project-specific documents, and white papers.
  • Developed end user documentation, including: tutorials, quick start guides, and online help.
  • Developed Web content for company Web site and xSides Developer Zone.
  • Wrote, edited, and provided support for marketing materials, including: product summaries, storyboards for flash demos, press releases, company Style Guide and document templates.
  • Supervised other writers, providing direction and scheduling of all projects and milestones.

    Microsoft Corporation & Microsoft Press (contract)
    Apr 1999 - Mar 2000 
    Redmond, Washington
    Technical Writer

  • Developed content for Microsoft Windows Web sites, including articles and features for Windows users.
  • Worked with marketing teams to develop content plans and write product overviews.
  • Wrote procedural and creative content (including voice-over narration scripts) for an interactive CD-ROM.


    Aug 1993 - Mar 1999

    Boeing Corporation (May 1997 – Mar 1999)
    Seattle, WA — Technical Writer
  • Developed and maintained software documentation for aircraft test equipment and FAA compliance.
  • Maintained a Web-based User Guide (with instructional animated GIFs).

    Wordware Pty Ltd (Sep 2005 - Mar 2006)
    Melbourne, Australia — Documentation Analyst/Writer
  • Worked as a documentation consultant on a spectrum of projects for business and government.
  • Developed and prepared documentation in accordance with AS/NZS ISO 9001.

    Aeronautical & Maritime Research Laboratory (Aug 1994 – Dec 1995)
    Melbourne, Australia — Technical Writer
  • Wrote and maintained the program’s user manuals, work instructions, and internal procedures.
  • Constructed a series of operation and maintenance manuals.

    Compac Industries (Aug 1993 – Jul 1994)
    Melbourne, Australia — Technical Writer
  • Developed and maintained service manuals, procedures, and other company documentation.
  • Coordinated document changes and maintained database of documentation and change proposals.

    Early Career

    Sep 1984 - Aug 1993

    Teledyne Ryan Aeronautical (Oct 1992 – Aug 1993)
    San Diego, CA — Senior Configuration Management Specialist
  • Wrote and submitted change proposals in accordance with government/contractual requirements.
  • Administered the Configuration Control Board, preparing action item reports and program directives.

    Personal Travel/Self-employed (Sep 1990 – Sep 1992)
    Europe/Asia — Freelance Writer/Teacher
  • Taught English and Creative Writing at the K. Chong English Institute in Hong Kong.
  • Did freelance writing while traveling throughout Europe and Asia. Developed story and film projects.
  • Wrote journalistic essays and compositions on social and political issues in Hong Kong.

    McDonnell Douglas Corporation (Mar 1987 – Sep 1990)
    Long Beach, CA — Senior Configuration Management Specialist
  • Coordinated engineering changes for the Configuration Control Board (CCB).
  • Performed configuration and contractual audits on program's domestic and European subcontractors.

    General Dynamics Corporation (Sep 1984 – Mar 1987)
    San Diego, CA — Specification Analyst
  • Prepared and submitted proposals and contractual documentation per DOD-STD-480 and MIL-STD-483.
  • Prepared and maintained contract and subcontract component specifications per MIL-STD-490.

    Computer Skills

  • Microsoft SharePoint Portal Server
  • Microsoft Office Suite (including Visio)
  • Adobe Technical Communication Suite
  • HTML coding
  • Help Authoring — RoboHelp
  • Help Authoring — AuthorIT and XDK
  • Snagit (TechSmith)
  • Microsoft HTML Help Workshop

  • Organizations

  • Society of Technical Communication (STC)
  • Writers Guide of America, West

  • Education

    University of California at Los Angeles (UCLA)
    1987 - 1988
    Los Angeles, California (USA)
    Creative Writing and Screenwriting

    Kent State University
    1980 - 1984
    Kent, Ohio (USA)
    Bachelor of Science—Aerospace Technology
    Minor—Creative Writing
    Special Training—Private Pilot License